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Conflict Resolution

Civility at Work: Building a Respectful Workplace (CRES101)


Content
  • Course Introduction and Objectives
  • Module 1: Introduction to Workplace Civility
  • Understanding Civility
  • Understanding Civil Behavior
  • Effective Work Etiquette
  • Navigating Challenging Personalities in the Workplace
  • Activity: Reflecting on Difficult Personalities
  • Module 2: Building Mutual Respect in a Diverse Work Environment
  • The Importance of Everyday Respect
  • The Respect Factor
  • The Importance of Respectful Employees in the Workplace
  • Being Liked vs. Being Respected: Understanding the Difference in the Workplace
  • Understanding Disrespectful Behavior in the Workplace
  • Survey unit
  • Managing Emotions for a Respectful Work Environment
  • Module 3: Effective Communication Techniques for Civility
  • The Role of Respectful Communication in the Workplace
  • The Importance of Self-Awareness in Communication
  • Active Listening and Communication Skills in Fostering Civility
  • Strategies for Giving and Receiving Constructive Feedback
  • Module 4; Conflict Resolution as a Tool for Civility
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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