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Conflict Resolution

Civility at Work: Building a Respectful Workplace (CRES101)


Content
  • Course Introduction and Objectives
  • Module 1: Introduction to Civility at Work
  • Understanding Civility
  • Understanding Civil Behavior
  • Dealing with Difficult Personalities
  • Module 2: Building Mutual Respect in a Diverse Work Environment
  • Module 3: Effective Communication Techniques for Civility
  • Module 4; Conflict Resolution as a Tool for Civility
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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